“Which breeds will you groom?”
ALL DOGS ARE WELCOME!
We have a diverse client base with dogs of all breeds, sizes, ages, and temperaments.
“How old should my puppy be for their first groom?”
IT’S BEST TO INTRODUCE YOUR DOG TO GROOMING AT AN EARLY AGE SO THEY CAN GRADUALLY BECOME COMFORTABLE WITH THE PROCESS.
We welcome puppies as young as ten weeks old and they will receive a gentle and abbreviated version of a standard groom- our focus will be on introducing them to the environment and allowing them to adjust to the new sensations.
“Should I stay to watch my dog be groomed?”
IN OUR EXPERIENCE IT IS SAFER FOR DOGS TO BE GROOMED WITHOUT THEIR FAMILIES PRESENT.
Simply put, they are often too excited to see you to maintain the level of composure our staff needs to work with them. Keeping in mind that the safety of the dogs in our care is our top priority, we ask that families respect our judgement in this matter.
“Are any specific vaccinations recquired?”
ALL DOGS MUST HAVE A CURRENT RABIES VACCINATION.
New clients must provide proof of vaccination upon drop-off at their first appointment. When your dog’s vaccination expires we will request proof of their updated vaccination.
“How far in advance should I book an appointment?”
APPOINTMENTS ARE AVAILABLE AN AVERAGE OF TWO WEEKS OUT.
This wait-time will fluctuate based on time of year as well as the type of grooming service requested. Please contact the shop to check the current booking schedule and we will do our very best to accommodate you and your dog.
We encourage all of our clients to prebook their next appointment at the time of checkout to ensure that they receive an appointment on their preferred day and time.
“How long does an average appointment last?”
A FOUR-HOUR WINDOW OF TIME IS NEEDED FOR YOUR DOG TO COMFORTABLY MOVE THROUGH THE ENTIRE GROOMING PROCESS.
This may vary based on breed, size, and age. Pickup times will be discussed and confirmed at drop-off on the day of your appointment and we are generally able to accommodate our clients' schedules.
“What is the difference between a standard groom and an upkeep groom?”
AN UPKEEP GROOM INCLUDES Most OF THE SERVICES INCLUDED IN A STANDARD GROOM BUT REPLACES A FULL-body HAIRCUT WITH HAND-SCISSORED NEATENING OF YOUR DOG'S FACE, EARS, AND PAWS.
Your dog will receive their usual bath, dry, and brush-out, but the length of their coat will be preserved. Many of our clients have found this to be a great help in maintaining their dogs' coats and allows them to keep their coats in longer styles.
“Will my dog be in a crate?”
OUR shop is open-run and our GOAL IS TO ALLOW THE DOGS AS MUCH UNCRATED TIME AS POSSIBLE.
Generally, dogs will only be crated for the final stage of drying after their bath. All of our crate dryers circulate cool air. The crating area is centered between the grooming and bathing areas and is constantly monitored by staff.
A dog exhibiting advanced levels of stress while contained will never be forced to remain in a crate. Our playroom will be made available should a dog need to be both uncrated and in a space separate from other dogs.
Exceptions which will lead to a dog being crated include: marking, antagonistic or aggressive behavior with other dogs, or dangerous/disruptive hyperactivity. Unaltered adult dogs are assessed on an individual basis but generally do need to be separated from the other dogs.
